This policy applies to purchases made from Woodere Furniture through www.woodere.co.uk. Nothing in this policy affects your statutory rights under UK consumer law.
Change-of-Mind Returns
For standard, non-personalised products purchased online, you have the right to cancel your order within 14 days after receiving it, without giving a reason.
After notifying us of your cancellation, you must return the product to us within a further 14 days.
To request a return, email support@woodere.co.uk with:
- Your name and order number
- The product you wish to return
- Your collection address
- Photographs of the product and packaging, where reasonably possible
Please do not send or transport furniture to our business address without receiving return instructions from us.
Custom-Made and Personalised Furniture
The change-of-mind cancellation right may not apply to furniture that is genuinely made to your specifications or clearly personalised for you.
This may include products manufactured to a non-standard size, design or other personalised specification. Where an item is non-returnable for this reason, this will be made clear before your order is completed.
This exception does not apply where an item is faulty, damaged, incorrectly supplied or not as described.
Damaged, Faulty or Incorrect Items
Please inspect your furniture when it is delivered. We ask that visible damage, missing parts or an incorrect product is reported within 7 days of delivery so that we can investigate and resolve the matter quickly.
Failure to report an issue within seven days does not remove or reduce your statutory rights.
If your product is faulty, damaged, not fit for purpose or not as described, you may be entitled to a refund, repair or replacement under UK consumer law.
When contacting us, please provide photographs or videos showing the issue. Where the product is confirmed as faulty, damaged or incorrectly supplied, Woodere Furniture will arrange and cover the reasonable return or collection cost.
Condition of Returned Products
You may inspect a product in the same way that you would reasonably inspect it in a shop.
Returned products should be:
- Kept in good condition
- Free from damage caused after delivery
- Complete with all supplied parts and accessories
- Securely packaged for transport
- In the original packaging where reasonably possible
We may make a reasonable deduction from the refund if the product’s value has been reduced because it was handled, used, assembled or damaged beyond what was necessary to inspect it.
Original packaging is recommended but its absence does not automatically remove your statutory cancellation rights.
Refunds
For eligible change-of-mind cancellations, we will refund:
- The amount paid for the returned product
- The standard delivery charge originally paid, if applicable
Additional amounts paid for premium or expedited delivery are not refundable beyond the cost of standard delivery.
We may withhold the refund until we have received the product back or you provide acceptable evidence that it has been returned.
The refund will be issued within 14 days after we receive the returned product or acceptable evidence of return, whichever occurs first.
Refunds will normally be issued using the original payment method. For Cash on Delivery orders, we will contact you to agree on a secure refund method.
Sale and Discounted Items
Sale and discounted products have the same statutory cancellation and faulty-goods rights as full-priced products.
Custom-made or personalised sale products may still be excluded from change-of-mind returns where the legal custom-made exemption applies.
Exchanges
If you would like to exchange an eligible standard product, contact us at support@woodere.co.uk.
Exchanges are subject to product availability. Any price difference and applicable collection or redelivery cost will be confirmed before the exchange is arranged.
Faulty or incorrectly supplied products will be exchanged without an additional collection or redelivery charge where appropriate.
Cancelling Before Delivery
Contact us as soon as possible if you wish to cancel an order before delivery.
Standard products may usually be cancelled before dispatch. A genuinely custom-made or personalised order may not be cancelled once manufacturing has started, provided this restriction was clearly disclosed before purchase.
Contact Us
For returns, cancellations, damaged products or refund questions, contact:
Woodere Furniture
Email: support@woodere.co.uk
Telephone: +44 7425 439958
Address: 125 Boulton Road, Birmingham, B21 0RG, United Kingdom
Please contact us before returning any product. The above address should not be treated as a returns warehouse unless we specifically confirm it in writing.