Privacy Policy

Last Updated: 3 November 2026

Welcome to WOODERE FURNITURE. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, share and protect your personal information when you visit our website, browse our products or place an order.

By using our website, you acknowledge that you have read this Privacy Policy.

1. Who We Are

This website is operated by WOODERE FURNITURE.

Business Name: WOODERE FURNITURE
Business Address: 125 Boulton Rd, Birmingham B21 0RG, United Kingdom
Email: Info@woodere.co.uk
Website: https://www.woodere.co.uk

For privacy-related questions or requests, please contact us using the email address above.

WOODERE FURNITURE acts as the data controller for the personal information it collects and processes through this website, where applicable.

2. Information We Collect

When you visit or shop on our website, we may collect the following categories of information:

Personal Information

Full name
Billing address
Delivery address
Email address
Telephone or mobile number

Order Information

Products purchased
Order number
Order history
Payment status
Delivery details
Refund and return information

Payment Information

We accept Cash on Delivery (COD), credit and debit cards, PayPal and other supported payment methods.

Payment transactions may be processed by third-party payment service providers. We may receive payment confirmation, transaction references and payment status.

We do not intend to store complete credit or debit card details on our website.

Technical Information

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Operating system
Website pages visited
Time and date of visits
Website usage and interaction information

3. How We Use Your Information

We collect and use personal information for legitimate business purposes, including:

Processing and confirming customer orders.
Arranging deliveries to customer addresses.
Processing payments and Cash on Delivery orders.
Providing order updates and customer support.
Managing returns, refunds and complaints.
Improving our website and shopping experience.
Preventing fraudulent transactions and unauthorised activities.
Maintaining business and financial records.
Measuring website traffic and advertising performance.
Showing relevant advertisements where users have provided the required consent.
Meeting our legal and regulatory obligations.

4. Legal Basis for Processing

Under applicable UK data protection laws, we process personal information using the following lawful bases:

Contractual Necessity: To process orders, arrange deliveries, accept payments and provide customer services requested by customers.

Legal Obligation: To maintain accounting records and comply with applicable tax, consumer protection and other legal requirements.

Legitimate Interests: To manage our business, secure our website, prevent fraud, improve our services and handle customer enquiries, where these interests do not override individual rights.

Consent: To use non-essential cookies, advertising technologies and marketing communications where consent is legally required.

You may withdraw consent at any time where processing is based on consent.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve website functionality, understand customer behaviour and measure marketing performance.

Cookies are small text files stored on your device when you visit a website.

We may use the following categories:

Essential Cookies

These cookies support essential website operations, including shopping cart functionality, checkout, security and customer preferences.

Analytics Cookies

We use Google Analytics and similar technologies to understand:

Website visitor numbers.
Popular products and pages.
Website traffic sources.
Customer interactions.
Website performance.

Advertising Cookies

We may use advertising and tracking technologies from:

Google Analytics and associated Google technologies.
Meta (Facebook and Instagram).
TikTok.

These technologies may help us measure advertising campaigns, understand conversions and show relevant advertisements.

Managing Cookies

You can manage your cookie preferences through the cookie consent options available on our website.

Non-essential cookies and tracking technologies will only be activated where the required consent has been obtained.

You can also manage cookies through your browser settings. Disabling certain cookies may affect some website functions.

6. Google Analytics

We may use Google Analytics to understand how visitors interact with our website.

Google Analytics may collect information such as:

Website visits.
Pages viewed.
Device and browser information.
General location information.
Traffic sources.
Website interactions.

This information helps us improve our website, products and customer experience.

Google may process information according to its own privacy policies.

7. Meta Pixel and TikTok Pixel

Our website may use Meta Pixel and TikTok Pixel for advertising measurement and optimisation.

These technologies may help us:

Measure advertising campaign performance.
Understand website conversions.
Identify interactions with products.
Improve advertising campaigns.
Deliver relevant advertisements to interested audiences.

These services may collect information about website visits and interactions, subject to applicable consent requirements.

You can manage your advertising and cookie preferences through our website’s cookie consent settings and the relevant platform privacy settings.

8. How We Share Your Information

We do not sell customers’ personal information to third parties.

However, we may share necessary information with trusted service providers to operate our business and fulfil customer orders.

These may include:

Payment Providers: To process card payments, PayPal transactions and other supported payment methods.

Delivery Partners: To deliver furniture orders to customers.

Website and Hosting Providers: To maintain website functionality, security and hosting services.

Analytics Providers: To understand website performance and visitor activity.

Advertising Platforms: Including Meta and TikTok, for advertising measurement and marketing purposes where permitted.

Professional and Legal Services: Where necessary for legal compliance, accounting or business protection.

We only share information that is reasonably necessary for the relevant purpose.

9. International Data Transfers

Some of our third-party service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable data protection laws.

These steps may include an applicable adequacy regulation or decision, approved contractual safeguards or another lawful transfer mechanism.

10. How We Protect Your Information

We take reasonable technical and organisational measures to protect customer information against:

Unauthorised access.
Accidental loss.
Misuse.
Unauthorised disclosure.
Alteration or destruction.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

We encourage customers to use secure devices and protect their account credentials.

11. How Long We Keep Your Information

We retain personal information only for as long as necessary for the purposes described in this Privacy Policy.

Retention periods may depend on:

The nature of the information.
The purpose for which it was collected.
Customer order and transaction history.
Applicable accounting and tax requirements.
Legal claims and dispute resolution requirements.

Where information is no longer required, we will securely delete or anonymise it where appropriate and legally permitted.

12. Your Privacy Rights

Under applicable UK data protection laws, you may have the right to:

Right of Access: Request a copy of the personal information we hold about you.

Right to Rectification: Request correction of inaccurate or incomplete information.

Right to Erasure: Request deletion of your personal information in certain circumstances.

Right to Restrict Processing: Request that we limit how we use your information in certain circumstances.

Right to Data Portability: Request your personal information in a commonly used electronic format where applicable.

Right to Object: Object to certain types of personal information processing, including direct marketing.

Right to Withdraw Consent: Withdraw consent where we rely on consent to process your information.

To exercise your privacy rights, contact:

Email: Info@woodere.co.uk

We may need to verify your identity before responding to certain requests.

13. Marketing Communications

We may send promotional emails or other marketing communications where permitted by applicable law.

These communications may include:

Special offers.
New furniture collections.
Product announcements.
Discounts and promotions.
Updates about our services.

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in the email or contacting us.

Where consent is required for electronic marketing, we will obtain it before sending marketing communications.

Unsubscribing from promotional communications will not prevent us from sending essential messages relating to your orders, payments or deliveries.

14. Third-Party Websites

Our website may contain links to third-party websites, payment services or social media platforms.

These websites operate independently and have their own privacy policies and terms.

WOODERE FURNITURE is not responsible for the privacy practices or content of external websites.

We recommend reviewing their privacy policies before providing personal information.

15. Children’s Privacy

Our website is intended for general customers and is not specifically designed for children.

We do not knowingly collect personal information from children in circumstances where applicable law requires parental consent.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

16. Data Protection Complaints

If you have concerns about how we collect or use your personal information, please contact us first.

You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO).

Website: https://ico.org.uk/

The ICO is the UK’s independent data protection regulator.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business operations, website functionality, third-party services or applicable laws.

Any changes will be published on this page with an updated revision date.

We encourage customers to review this page periodically.