Refund & Returns Policy

Last Updated: 3 November 2026

At WOODERE FURNITURE, customer satisfaction is important to us. We want you to feel confident when shopping for furniture online.

If you are not completely satisfied with your purchase, we offer a straightforward returns and refunds process in accordance with applicable UK consumer protection laws.

This policy explains how to request a return, exchange, cancellation or refund.

1. 14-Day Returns Policy

Customers who purchase products through our website have the right to cancel most online orders within 14 days of receiving their goods, without providing a reason.

To exercise this right:

  • Notify us within 14 calendar days of receiving your order.
  • Contact us by email at Info@woodere.co.uk.
  • Include your order number and the product details.
  • Once you notify us, you have a further 14 days to return the goods.

This statutory cancellation right applies subject to applicable legal exceptions, including certain personalised or custom-made products.

2. Change of Mind Returns

If you change your mind after purchasing furniture from WOODERE, you can request a return within the applicable 14-day cancellation period.

We ask customers to:

  • Take reasonable care of the furniture.
  • Keep all accessories and components together.
  • Return the product in a condition that allows us to inspect it.
  • Include original packaging where reasonably possible.

Customers may inspect and handle products as they reasonably would in a physical furniture store.

If a product has been handled beyond what is necessary to inspect its nature, characteristics and functioning, a deduction for any resulting reduction in value may be permitted by law.

Free Returns: WOODERE offers free return collection for eligible UK returns under this policy. Please contact our team to arrange collection before sending furniture back.

3. Damaged, Defective or Incorrect Items

We take care to ensure that every order is handled and delivered properly.

If your furniture arrives damaged, defective, incomplete or different from what you ordered, please contact us.

To help us resolve the issue quickly, please provide:

  • Your order number.
  • A description of the problem.
  • Clear photographs of the damaged or incorrect product, where possible.
  • Your contact and delivery details.

Our team will assess the issue and explain the next steps.

Depending on the circumstances and your legal rights, we may offer:

  • A full refund.
  • A replacement product.
  • A repair, where appropriate and legally applicable.

Free Return Collection: If an item is faulty, damaged or incorrectly supplied, WOODERE will arrange and cover the reasonable costs of its return or collection.

Nothing in this policy limits your statutory consumer rights.

4. Refund Policy

Once an eligible return has been accepted and the returned product has been received, we will process your refund in accordance with applicable UK law.

Refunds will normally be issued using the original payment method.

For Cash on Delivery orders, where there is no electronic payment method to refund, we will arrange an appropriate alternative refund method with the customer.

Refunds will be made without undue delay and within the legally required timeframe.

For online cancellation returns, this is generally within 14 days of receiving the returned goods or receiving evidence that they have been sent back, whichever occurs first, subject to applicable collection arrangements.

We do not charge customers an administration fee for processing refunds.

5. Order Cancellation

Customers can contact WOODERE to request an order cancellation before the order has been dispatched.

To request cancellation, please email:

Info@woodere.co.uk

Please include:

  • Your order number.
  • Your full name.
  • The reason for cancellation, if applicable.

If your order has already been dispatched or delivered, you may still exercise any applicable statutory cancellation rights, including the 14-day online cancellation right described in this policy.

Cancellation rights may not apply to certain legally exempt products, such as genuinely personalised or custom-made furniture.

6. Return Conditions

For change-of-mind returns, we request that products are returned:

  • With reasonable care taken during handling.
  • With all supplied parts and accessories.
  • Without unnecessary damage or alterations.
  • In a condition suitable for inspection.

Original packaging is preferred where available, particularly for safe transportation, but its absence alone does not remove statutory cancellation rights.

If furniture has been damaged or its value reduced through handling beyond what is reasonably necessary for inspection, a lawful deduction may apply.

These conditions do not affect your rights when returning faulty, damaged or incorrectly described products.

7. Products That Cannot Normally Be Returned

Certain products may be exempt from the standard change-of-mind cancellation right under UK law.

This can include genuinely personalised or custom-made furniture produced to a customer’s specific requirements.

Any applicable exemption will be communicated clearly before purchase.

These exceptions do not remove a customer’s legal rights where a product is faulty, damaged or not as described.

8. Delivery Charges and Return Collection

WOODERE offers free home delivery on eligible UK orders.

We also offer free return collection for eligible returns under this policy.

For faulty, damaged or incorrectly supplied products, WOODERE will cover reasonable return or collection costs.

Customers should contact our team before arranging any return collection to ensure that the correct arrangements are made.

9. Your Statutory Consumer Rights

Our Refund & Returns Policy operates alongside your rights under applicable UK consumer protection legislation, including:

  • Consumer Rights Act 2015.
  • Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Under applicable law, customers may have rights to a refund, repair or replacement if products are faulty, not as described or do not meet the required standards.

For many faulty goods, consumers have a short-term right to reject within 30 days of delivery.

Nothing in this policy is intended to exclude, restrict or replace your statutory consumer rights.

10. How to Request a Return or Refund

To request a return, refund or cancellation, please contact our customer support team.

Please provide the following information:

  • Full name.
  • Order number.
  • Email address used for the purchase.
  • Product name.
  • Reason for the return.
  • Photographs, if the product is damaged or defective.

Our team will review your request and provide instructions for the next steps.

11. Contact Information

For all return, refund, replacement and cancellation enquiries, please contact:

WOODERE FURNITURE

Address: 125 Boulton Rd, Birmingham B21 0RG, United Kingdom

Email: Info@woodere.co.uk

Website: https://www.woodere.co.uk

Please use your order number in all return-related communications so that we can assist you efficiently.

Thank you for shopping with WOODERE FURNITURE.

We appreciate your trust and are committed to providing a reliable shopping experience.